Delivery, Refunds & Returns
REFUNDS & RETURNS
Personalised items cannot be returned unless they are defective. It is your responsibility to check products on delivery. If there is a problem with your order please contact us immediately. All refund/replacement requests will be dealt with on an individual basis.
DELIVERY
All delivery prices are quoted to one mainland UK address. Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries.
How long will it take to receive my items? This depends on the product you have ordered and the options you have selected for personalisation. You will receive delivery information and approximate cost when an official quotation has been provided.
What if I don’t want personalisation? We may be able to provide plain stock items if not already specified. Please ask for details.
My order is urgent – what happens now? We can offer an express service for urgent orders, please contact us for more information.
If you have any questions please email sales@glevumtrade.co.uk
WHAT OUR CUSTOMERS SAY
your customer service and response times are great so you are a great supplier to use.
they delivered job much quicker than anyone else, when another supplier let us down